Return and Refund Policy
Mwoven is present online since 2021 we had +140 online reviews in from all around the world with 4.9/5.0.
We make sure to provide the best quality available by imposing quality checks on each product.
Our checks and rules include the choice of materials, weaving techniques, washing and drying, the look and finish. With the goal to provide high end products.
Returns
You have 30 days to return the product after delivery.
For product issues. You are covered by our brand warrantly In this case, you can be eligible to product replacement or returns at no additional costs or a Full Refund.
If you just changed your mind or didn't like the product you can get a return label from Mwoven for a small fee. Or you can return the product at your own cost.
Repair & Replacement & Refund
The warranty provided by Mwoven covers repair, replacement of the product, or a refund. If in the period of warranty the product is defective Mwoven will, depending on the issue, repair, replace the product, or issue a refund.
All requests must be accompanied with the proof of purchase.
Warranty Coverage
- 3 Years Weaving warranty: Mwoven warrants weaving defects for 5 years as the initial purchaser continues to maintain and own the product.
- 2 Years wearable parts warranty. for zippers, Stitchings on poufs and pillows
- 1 Years finish warranty for all Pillows and poufs
Warranty Limitations
The warranty is only applicable to the initial purchaser.
The warranty is not applicable in the following cases:
- Products repaired in any way by the initial purchaser without an authorization from Mwoven.
- Products damaged because of misuse, negligence of care instruction.
- Products used in a way contrary to the intended normal use.
Warranty Contacts
Email…. contact@mwoven.com